Call Center VoIP Phone Systems Dallas Fort Worth
Office Telesystems provides call center VoIP phone systems in cloud (CCaaS) and premise based design for Dallas Fort Worth, regionally and nationally. We provide new call center phone system sales and service for inbound and outbound ACD call center needs. For call center phone system applications with high customer service demands, we can provide integration to programs such as Microsoft Teams, Zoom, Salesforce, ACT, Goldmine, and other CRM software platforms. CRM and Active Directory integration can help you provide VIP service for your clients. Integration to a CRM allows for rapid customer response, quick and easy customer order placement and quick solution options for all clients.
ACD, or Automatic Call Distribution, automatically distributes callers to the agent who has been idle the longest. Skills-based routing can route callers to a specialist in your call center that handles the specific need of that customer. Our design engineers specialize in working with each company's needs and customizing a call center's cloud or premise based VoIP phone system to realize maximum employee productivity and profitability for your call center, allowing you to handle more customers per day. Cloud VoIP and premise-based hybrid VoIP call center phone system options are available in single and multi office designs.
Whether your call center phone system needs are for 2 agents or 2000 or more, contact our expert staff to help you design the right call center phone system for your business.
Cloud VoIP Call Center Phone Systems
As mentioned, Office Telesystems has call center phone systems in 2 primary system designs, cloud VoIP and premise based VoIP design. With a cloud VOIP call center design, you'll have the latest, most advanced call center system features available, such as integration to your contact management software (CRM), call accounting for call reports, call recording of your calls manually or automatically, manager barge in, real-time listing of calls in progress, conference calling, dashboard, skills-based routing, mobile app and more. We specialize in call center options from Sangoma and NEC Univerge Blue Engage. See our products page for all products we carry for all call center designs.
Desktop software is included with NEC Univerge Blue Engage or Sangoma's CX Contact Center cloud VoIP. Desktop software can show extension status, conference calling, text, chat, file share, full softphone and more! Several different desktop phone models are available from Polycom, Yealink, Fanvil and Sangoma as well. Contact our expert sales staff for a full product demo today! Office Telesystems is an authorized dealer for NEC Univerge Blue Engage or Sangoma. Check out our cloud or hosted VoIP page as well for more information.
NEC Univerge Blue cloud VoIP can offer a bridge for NEC SV9100 and NEC SL2100 premise based users, retaining their current NEC investment and allowing integration to cloud VoIP features. Ask us for details on how you can migrate to cloud step by step with NEC!
